Technical Support Engineer I — Enterprise IT Troubleshooter

Dell Technologies; Austin (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer 1 (NACPS) in Round Rock, TX to resolve enterprise hardware/software issues and drive customer success. You'll work with senior advisors to diagnose problems, document actions, and deliver solutions that maximize IT investments.

We look for 2–5 years of related experience, knowledge of server hardware and networking, and familiarity with Windows/Linux/VMware server OS.

Qualifications

• Knowledge of server and storage hardware.
• Knowledge of general networking and current Server Operating systems (Windows, Linux or VMware).
• Strong customer focus and communication skills.
• 2 to 5 years of related experience.
• Ability to take on shift work including holidays, weekends.

Responsibilities

• Identify, troubleshoot and recommend solutions to enterprise problems - applying diagnostic techniques as necessary and keeping the customer informed throughout
• Perform case management functions to keep cases up to date and accurate
• Identify, research and input unique or recurring customer problems
• Provide timely responses to customer escalations
• Own customer issue to resolution.

Skills

Server hardware

Networking knowledge

Server OS knowledge (Windows/Linux/VMw

Customer focus & communication

Education

Bachelor's degree or equivalent experience

Tools

A+

CCNA

VMware

Job description

Dell Technologies is seeking a Technical Support Engineer 1 (NACPS) in Round Rock, TX to resolve enterprise hardware/software issues and drive customer success. You'll work with senior advisors to diagnose problems, document actions, and deliver solutions that maximize IT investments.

We look for 2–5 years of related experience, knowledge of server hardware and networking, and familiarity with Windows/Linux/VMware server OS.