Technical Support Engineer I - Enterprise Server & Storage

Dell; Town of Texas (WI); On-site; USD 60,000 - 78,000; Full time

Job summary

Dell Technologies is hiring a Technical Support Engineer 1 (NACPS) in Round Rock, TX. You will work with skilled technical advisors to develop and deliver solutions that maximize IT investments, drive efficiencies and reduce costs.

The role requires handling shifts that include evenings and weekends while delivering reliable remote diagnostics and timely customer communications. Join Dell Services to own customer issues, troubleshoot enterprise problems and provide decisive resolutions.

Qualifications

• 2 to 5 years of related experience.
• Knowledge of server and storage hardware.
• Knowledge of general networking and Server OS (Windows, Linux, or VMware).
• Strong customer focus and communication skills.
• Ability to work on shift including evenings and weekends.

Responsibilities

• Identify, troubleshoot and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
• Perform case management functions to keep cases up to date and accurate
• Identify, research and input unique or recurring customer problems
• Provide timely responses to customer escalations
• Own customer issue to resolution.

Skills

Server hardware knowledge

Networking knowledge

Customer focus

Communication skills

Shift work availability

Education

Bachelor's degree or equivalent experience

Tools

A+

CCNA

VMware

Job description

Dell Technologies is hiring a Technical Support Engineer 1 (NACPS) in Round Rock, TX. You will work with skilled technical advisors to develop and deliver solutions that maximize IT investments, drive efficiencies and reduce costs.

The role requires handling shifts that include evenings and weekends while delivering reliable remote diagnostics and timely customer communications. Join Dell Services to own customer issues, troubleshoot enterprise problems and provide decisive resolutions.