Technical Support Engineer — Hybrid (Water Tech)

Xylem Water Solutions Netherlands; Morrisville (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) with company contribution

Paid time off

Parental leave

Tuition reimbursement

Volunteer program

Job summary

Xylem is hiring a Technical Support Engineer for a hybrid role based in Morrisville, North Carolina. You will diagnose and resolve complex hardware/software issues, guide customers, maintain systems, and develop support documentation.

The position emphasizes collaboration across teams, mentoring junior staff, and staying current with water technology trends. A bachelor’s degree in related field plus 2+ years’ experience is expected, with competitive compensation and benefits.

Qualifications

• A bachelor’s degree in International Business, Supply Chain Management or related field with at least 2 years experience.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• Understanding of inventory management principles and practices.

Responsibilities

• Technical Troubleshooting: respond to and resolve technical issues reported by customers.
• Customer Support: guide customers through product features and functionality with professional service.
• System Maintenance: monitor performance and conduct routine updates and security checks.
• Documentation and Training: create technical docs and conduct training sessions for customers.
• Team Collaboration: communicate with team members and other departments, share knowledge.

Skills

Analytical skills

Data analysis tools

Education

Bachelor’s degree in International Business or Supply Chain Management

Tools

Excel

SQL

Inventory management software

Job description

Xylem is hiring a Technical Support Engineer for a hybrid role based in Morrisville, North Carolina. You will diagnose and resolve complex hardware/software issues, guide customers, maintain systems, and develop support documentation.

The position emphasizes collaboration across teams, mentoring junior staff, and staying current with water technology trends. A bachelor’s degree in related field plus 2+ years’ experience is expected, with competitive compensation and benefits.