Technical Customer Support Specialist – Water Tech (Onsite IL)

Xylem Water Solutions Netherlands; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is seeking a Technical Customer Service Representative in Morton Grove, IL. The role centers on processing orders, resolving delivery issues, and coordinating with internal teams to ensure customer satisfaction.

Ideal candidates bring 3+ years in technical product customer service, ERP/CRM familiarity, and strong communication. Pay is $25–$27 per hour with a comprehensive benefits package including medical, dental, vision, 401(k), PTO, parental leave, and tuition reimbursement.

Qualifications

• 3+ years in customer service for a technical product line.
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office.
• Experience with ERP/CRM systems; SAP or Salesforce preferred.
• Ability to work independently and manage multiple tasks.
• Strong communication and customer advocacy skills.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Technical aptitude

MS Office

Communication

Multi-tasking

Education

Two years of college or technical schooling

Tools

SAP

Salesforce

Job description

Xylem is seeking a Technical Customer Service Representative in Morton Grove, IL. The role centers on processing orders, resolving delivery issues, and coordinating with internal teams to ensure customer satisfaction.

Ideal candidates bring 3+ years in technical product customer service, ERP/CRM familiarity, and strong communication. Pay is $25–$27 per hour with a comprehensive benefits package including medical, dental, vision, 401(k), PTO, parental leave, and tuition reimbursement.