Technical Support & Inventory Optimization Specialist

Xylem; Morrisville (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is a Fortune 500 global water solutions company seeking a Technical Support Analyst in Morrisville, NC. You will diagnose and resolve hardware and software issues, guide customers through product features, and document solutions for scalable support.

Responsibilities include system maintenance, training customers, and collaborating with product teams to implement improvements. A strong emphasis on data analysis, inventory management, and customer communications is required.

Qualifications

• Bachelor’s degree in International Business, Supply Chain Management or related field with 2+ years experience.
• Strong analytical skills and proficiency in data analysis tools (Excel, SQL).
• In-depth understanding of inventory management principles and practices.
• Experience with inventory management software and systems.
• Ability to develop and implement inventory optimization strategies.
• Strong problem-solving, communication, and teamwork skills.

Responsibilities

• Provide technical troubleshooting for hardware and software issues across products.
• Guide customers through product features and usage with clear, step-by-step instructions.
• Monitor system performance, perform updates, and ensure data backups.
• Create and update technical documentation; conduct training sessions for customers.
• Collaborate with cross-functional teams to resolve complex issues and share knowledge.

Skills

Analytical skills

Inventory management

Team collaboration

Education

Bachelor’s degree in International Business, Supply Chain Management or related

Tools

Excel

SQL

Inventory management software

Job description

Xylem is a Fortune 500 global water solutions company seeking a Technical Support Analyst in Morrisville, NC. You will diagnose and resolve hardware and software issues, guide customers through product features, and document solutions for scalable support.

Responsibilities include system maintenance, training customers, and collaborating with product teams to implement improvements. A strong emphasis on data analysis, inventory management, and customer communications is required.