Technical Support Engineer – Hardware & Software | Hybrid

IBM; City of Poughkeepsie (NY); Hybrid; USD 82,000 - 122,000; Full time

Job summary

IBM is seeking a Technical Support - Hardware and Software Products ELH - 2027 for the Poughkeepsie area. You will investigate client-reported issues using logs, tracing, and diagnostics, collaborating with global teams and clients to resolve them.

The role requires a Bachelor's degree and strong analytical skills, with experience in at least one programming language. English communication must be excellent, and willingness to work across time zones is essential.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).

Responsibilities

• Investigate client-reported issues using tools to read system logs, trace analysis, and system diagnostics.
• Collaborate with global teams and interface directly with clients to drive issues to resolution.
• Participate in off-shift and weekend duty rotations to support clients operating in global time zones.
• Contribute to product improvement by identifying design deficiencies, reporting defects, and recommending enhancements.
• Continuously develop technical expertise in your assigned hardware support product offerings.

Skills

Analytical skills

Problem solving

English communication

Team collaboration

Willingness to work across time zones

Programming experience

Education

Bachelor's Degree

Tools

C

C++

Python

Java

Job description

IBM is seeking a Technical Support - Hardware and Software Products ELH - 2027 for the Poughkeepsie area. You will investigate client-reported issues using logs, tracing, and diagnostics, collaborating with global teams and clients to resolve them.

The role requires a Bachelor's degree and strong analytical skills, with experience in at least one programming language. English communication must be excellent, and willingness to work across time zones is essential.