Senior Technical Account Manager

Paxos; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Paxos is seeking a Technical Account Manager (TAM) to join the Technical Services team. You will own post-sale integrations, drive operational execution, and ensure successful delivery of account plans with customers across digital asset brokerage, payments, and related services.

You will partner with customer and internal teams to design and implement Paxos products, manage daily requests, monitor integration health, and lead change management activities to keep deployments stable and scalable.

Qualifications

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• Strong technical acumen with ability to lead API integrations
• Experience managing complex stakeholder relationships
• Excellent project management and communication skills

Responsibilities

• Partner with customer teams to implement Paxos products post sale across Brokerage, Money Movement, Orchestration and Tokenization
• Prioritize and deliver daily technical/operational requests across a broad book with SLAs and status updates
• Own integration health, monitoring, error recovery, data quality checks and environment hygiene
• Run change management including releases, API/schema updates, configurations, entitlements, and rollback plans
• Execute integration work aligned to the account plan and provide implementation consulting
• Codify learnings and publish patterns and runbooks

Skills

Technical account management

Enterprise SaaS/fintech

API integrations

Project management

Stakeholder management

Technical acumen

Job description

_ Applying to Paxos? Our only careers site is _ paxos.com/careers _ , and we only recruit via @ _paxos.com _ email. Details below. _

About Paxos

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

About the team

• The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
• As part of Paxos’ mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About the role

• Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
• You’ll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
• Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What you’ll do

• Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
• Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
• Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
• Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

About you

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• Strong technical acumen with ability to lead API integrations
• Experience managing complex stakeholder relationships
• Excellent project management and communication skills

Pay and benefits

Important Notice for Paxos Applicants

Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.

To verify a legitimate Paxos opportunity:

• Our only official careers site is paxos.com/careers
• We only use @paxos.com email addresses
• We never ask for payment or financial details to apply, interview, or work here
• For technical roles, we do not perform a coding interview without prior screening by our engineering team

Thanks for your interest in Paxos!