Technical Support Engineer & Onboarding Architect

Crypto Pro Network; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Crypto Pro Network is looking for a Technical Support Engineer to enhance customer experience and establish scalable support processes. You will partner with Solutions Engineers to onboard marquee clients and monitor platform activities proactively, ensuring continuous improvement in services.

The ideal candidate has 2-3+ years of experience in technical support, thrives in fast-paced environments, and possesses strong troubleshooting skills. Join us to shape the future of finance with cutting-edge technology and innovation.

Qualifications

• 2-3+ years in technical support or customer-facing roles.
• Experience in high-growth tech companies.
• Familiarity with fintech compliance landscape.

Responsibilities

• Define and evolve support processes.
• Collaborate with Solutions Engineers for onboarding.
• Monitor platform activity proactively.

Skills

Troubleshooting and Incident Management

Client Onboarding

Technical Support

Cloud Platforms

APIs

Blockchain Knowledge

Job description

Crypto Pro Network is looking for a Technical Support Engineer to enhance customer experience and establish scalable support processes. You will partner with Solutions Engineers to onboard marquee clients and monitor platform activities proactively, ensuring continuous improvement in services.

The ideal candidate has 2-3+ years of experience in technical support, thrives in fast-paced environments, and possesses strong troubleshooting skills. Join us to shape the future of finance with cutting-edge technology and innovation.