Technical Support Engineer: Enterprise Networking & Security

iboss; Orlando (FL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health, Vision, Dental benefits

Company paid holidays

Supportive and FUN work environment

Job summary

A cloud security company is looking for a Technical Support Engineer to assist enterprise customers through various communication channels. The role requires strong knowledge of network systems, cybersecurity, and excellent communication skills. Successful candidates will have experience in technical support and be adept at solving complex issues in a fast-paced environment. This position provides an opportunity to support significant and intricate networks while ensuring customer satisfaction. Benefits include health coverage and a supportive work culture.

Qualifications

• 1-2 years of experience designing and supporting multilayer IP networks.
• 1-2 years of experience with network security and firewalls.
• 1-2 years managing Windows Server or Red Hat Linux environments.
• Experience with large workstation deployments (over 1k seats).
• Familiarity with managing enterprise deployments of mobile devices.

Responsibilities

• Solve complex technical support inquiries via various channels.
• Document interactions comprehensively for record keeping.
• Reproduce customer environments for advanced troubleshooting.
• Identify recurring issues and suggest process improvements.
• Create knowledgebase entries for customer self-service.

Skills

Technical support experience

Communication skills

Network design and support

Network security experience

Windows and Linux server management

DNS management

Virtualization experience

Packet capture analysis

Mobile device management

Analytical abilities

Job description

A cloud security company is looking for a Technical Support Engineer to assist enterprise customers through various communication channels. The role requires strong knowledge of network systems, cybersecurity, and excellent communication skills. Successful candidates will have experience in technical support and be adept at solving complex issues in a fast-paced environment. This position provides an opportunity to support significant and intricate networks while ensuring customer satisfaction. Benefits include health coverage and a supportive work culture.