Wireless & Switching Tech Support Engineer

Fortinet; Sunnyvale (CA); On-site; USD 81,300 - 105,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

An established industry player in cybersecurity is seeking a dynamic Technical Support Engineer to join their Switching and Wireless Team. In this role, you will provide exceptional technical support to customers, troubleshoot a range of Fortinet products, and ensure effective communication throughout the support process. This position offers the opportunity to work in a collaborative environment where your contributions will directly impact the success of the business. If you are passionate about technology and eager to make a difference in the cybersecurity landscape, this is the perfect opportunity for you to thrive.

Qualifications

• Experience in technical support role in networking/security.
• Strong understanding of WiFi, TCP/IP, and routing protocols.
• Extensive knowledge of Windows, MACOs, UNIX, or Linux.

Responsibilities

• Provide direct technical support to customers via web and phone.
• Troubleshoot wireless and switching Fortinet products.
• Manage customer communications and expectations until case closure.

Skills

Technical Support

WiFi 802.11 networks

TCP/IP

Routing protocols

Troubleshooting

Problem solving

Windows

MACOs

UNIX

Linux

Education

Bachelor’s degree in Computer Science

Software Engineering

Tools

Firewalls

IPSec

IDS/IPS

WIDS

Job description

An established industry player in cybersecurity is seeking a dynamic Technical Support Engineer to join their Switching and Wireless Team. In this role, you will provide exceptional technical support to customers, troubleshoot a range of Fortinet products, and ensure effective communication throughout the support process. This position offers the opportunity to work in a collaborative environment where your contributions will directly impact the success of the business. If you are passionate about technology and eager to make a difference in the cybersecurity landscape, this is the perfect opportunity for you to thrive.