Technical Support Engineer, Cloud DevOps & Observability

Coralogix

United States

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Coralogix is seeking a Technical Support Engineer in the United States to join our global team. You will be the technical voice for customers, guiding adoption of the Coralogix Platform and ensuring successful outcomes.

You will work across AWS/Azure/GCP, Kibana/OpenSearch/Grafana, and other observability tools, collaborating with internal teams to resolve complex issues and improve the customer experience.

Qualifications

Background in Cloud DevOps with AWS/Azure/GCP experience.
Hands-on observability tooling experience across multiple platforms.
5+ years in customer-facing technical roles (Support/Delivery).
BA/BS in Computer Science or equivalent.

Responsibilities

Be the single point of contact for technical customer matters.
Own support cases end-to-end from opening to closure.
Collaborate with technical teams to drive product adoption.
Coach customers through onboarding and ongoing usage.
Advocate for customer needs internally as the technical voice.
Create docs, tutorials, and knowledge-base content.
Prioritize and manage multiple open issues simultaneously.
Escalate unresolved issues to appropriate internal teams.

Skills

Customer focus

Excellent communication in English

Cloud DevOps experience (AWS/Azure/GCP

Observability tooling familiarity

Kubernetes and Docker troubleshooting

Scripting (Python/Perl/Ruby)

SAAS B2B experience

Education

BA/BS in Computer Science or equivalent

Tools

Kibana

OpenSearch

Grafana

Datadog

New Relic

Prometheus

Kubernetes

Docker

Job description

You will work across AWS/Azure/GCP, Kibana/OpenSearch/Grafana, and other observability tools, collaborating with internal teams to resolve complex issues and improve the customer experience.

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