Technical Support Engineer

Coralogix; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Coralogix is seeking a Technical Support Engineer in the United States to join our global team. You will be the technical voice for customers, guiding adoption of the Coralogix Platform and ensuring successful outcomes.

You will work across AWS/Azure/GCP, Kibana/OpenSearch/Grafana, and other observability tools, collaborating with internal teams to resolve complex issues and improve the customer experience.

Qualifications

• Background in Cloud DevOps with AWS/Azure/GCP experience.
• Hands-on observability tooling experience across multiple platforms.
• 5+ years in customer-facing technical roles (Support/Delivery).
• BA/BS in Computer Science or equivalent.

Responsibilities

• Be the single point of contact for technical customer matters.
• Own support cases end-to-end from opening to closure.
• Collaborate with technical teams to drive product adoption.
• Coach customers through onboarding and ongoing usage.
• Advocate for customer needs internally as the technical voice.
• Create docs, tutorials, and knowledge-base content.
• Prioritize and manage multiple open issues simultaneously.
• Escalate unresolved issues to appropriate internal teams.

Skills

Customer focus

Excellent communication in English

Cloud DevOps experience (AWS/Azure/GCP

Observability tooling familiarity

Kubernetes and Docker troubleshooting

Scripting (Python/Perl/Ruby)

SAAS B2B experience

Education

BA/BS in Computer Science or equivalent

Tools

Kibana

OpenSearch

Grafana

Datadog

New Relic

Prometheus

Kubernetes

Docker

Job description

About The Position
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a Technical Support Engineer to join our highly experienced global team. The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities

• Serve as our customers’ single point of contact for any tech-related matters
• End to End ownership of customer support case from opening until closure ensuring customer satisfaction
• Establish relationships and engage with technical counterparts to drive product adoption and expansion
• Train and coach customers to a successful onboarding process and ongoing usage
• Advocate internally for customer needs – be the technical voice of the customer within Coralogix
• Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
• Prioritize and manage several open issues at one time
• Properly escalated unresolved issues to appropriate internal teams

Requirements

• Background knowledge and hands‑on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
• Background knowledge and hands‑on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
• BA/BSc degree in Computer Science or equivalent experience
• Excellent customer-facing skills
• Excellent communication skills in English
• Motivation to learn new skills and technologies
• Great interpersonal and communication skills
• High availability for fast response to customers
• Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
• Hands‑on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
• Hands‑on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
• Scripting skills in one of the following: Python, Perl, Ruby - an advantage
• Experience in SAAS B2B software companies - an advantage

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation And Rewards

• The on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal‑opportunity employer and encourages applicants from all backgrounds to apply.