Technical Support Engineer- Canada

autofleet; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a growing start-up in the technology support services field, where you'll provide high-quality technical support to enterprise customers. Enjoy a flexible work environment and opportunities to learn and grow while collaborating with talented teams on innovative projects. Your skills in communication and technical aptitude will help drive product improvements based on real customer insights.

Qualifications

• Strong communication and technical skills required.
• Flexibility and ability to embrace change are essential.
• Ability to learn new technologies and develop expertise.

Responsibilities

• Provide technical support to enterprise customers.
• Utilize problem-solving skills to resolve customer issues.
• Collaborate with Product and R&D teams for feedback.

Skills

English proficiency

Communication skills

Technical aptitude

Critical thinking

Attention to detail

Tools

SQL

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity:
- Opportunity to work with a growing start-up in the technology support industry
- Engage in interdisciplinary projects that allow for skill development and initiative
- Flexible work environment with opportunities to learn new technologies
- Competitive support team culture focused on collaboration and feedback
- Chance to contribute to product improvements based on customer insights

What to Expect (Job Responsibilities):
- Provide technical support to enterprise customers on products and services
- Utilize creative problem-solving skills to efficiently resolve customer issues
- Develop expertise in employer products and stay updated on new features
- Collaborate with Product and R&D teams to investigate issues and provide feedback
- Participate in company projects based on individual abilities and interests

What is Required (Qualifications):
- Native or high-level English proficiency
- Strong communication skills
- Solid technical aptitude with a passion for learning new technologies
- Strong critical thinking skills and attention to detail
- Flexibility and availability to embrace change

How to Stand Out (Preferred Qualifications):
- Experience with web technologies and scripting languages
- 1+ year in a customer-facing role
- Familiarity with SQL

#TechnologySupport #CustomerService #StartUpCulture #CareerGrowth #TechnicalSupport

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