Software Support Engineer

Conexess Group; Spring Hill (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking a Software Support Engineer to provide application support and troubleshoot issues for customers. The position offers remote work with occasional travel, requiring strong customer service skills and a technical background in telecom. Ideal candidates hold an associate degree in engineering or a related field and possess familiarity with various telecom equipment and software tools.

Qualifications

• 2 years minimum work experience in telecom, preferably in a NOC environment.
• Understanding of leading telecom equipment required.
• LINUX/UNIX working knowledge is a plus.

Responsibilities

• Provide application support to an assigned group of customers.
• Troubleshoot server OS and IT administration issues.
• Conduct onsite and web meeting training support.

Skills

Excellent customer service support

Communication skills

Self-starter

Education

Associate degree or higher in engineering or computer science

Tools

Microsoft Office

Cisco WebEx

Zoom

Google Meet

Job description

Our history:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Our history:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

This position will be in support of various roles: Day to day customer support, new customer on-boarding, software testing & troubleshooting. The primary job function is to provide application support to an assigned group of customers.

Responsibilities include troubleshooting server OS, assisting IT administration, troubleshooting software and network telecom equipment issues.

In addition, onsite and web meeting customer training support is required.

Work is primarily remote from your home office, at any of the Corporate offices in the US, and also at customer locations.

Candidate should be in the continental United States, preferably within 2 hours of a major airport for travel.

This position could work from one of our corporate offices which are in Concord, CA, Holmdel, NJ, Salem, NH, and Sarasota, FL but is not required. This is primarily a work from home position.

Job Requirements

• Primarily work from home office. Access to a, quiet, home office is required.
• 2 years minimum work experience in telecom, preferably in a NOC environment
• Excellent customer service support
• Familiarity with Microsoft Office software, as well as other communication packages – Microsoft Teams, Cisco WebEx, Zoom, BlueJeans, Google Meet, and others utilized daily, with video
• Must be able to provide own PC desktop support
• Must be a self-starter and self-motivated with a strong initiative to learn, exhibit outstanding teamwork, and have excellent communication skills for cross-departmental management
• 5% a year of travel time is expected to your assigned customer sites & Corporate offices
• Understanding and experience with leading telecom equipment
• LINUX/UNIX working knowledge is a plus
• Associate degree or higher in engineering or computer science field
  
  

Preferred Skills

• Knowledge of telephony – DWDM/OTN, SONET DS1 thru OC192, SDH, Ethernet, etc from various vendors (Ciena, Nokia, Cisco, Infinera, etc)
• Telecom experience in provisioning, troubleshooting, and overall process development
• Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf/Yang protocols

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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