Technical Support Engineer

Q-mation; Horsham (PA); On-site; USD 37,000 - 60,000; Full time

Job summary

A leading company in automation is seeking a Technical Support Engineer based at their Horsham HQ. The role requires AVEVA software knowledge, provides customer troubleshooting and support, ensuring high-quality service delivery. Ideal candidates will have 3-5 years experience in a Technical Support role, demonstrating strong communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Candidates must have 3-5 years in a Technical Support role.
• Experience working with the AVEVA software suite is mandatory.
• Must demonstrate excellent professional verbal and written communication.

Responsibilities

• Act as the initial point of contact for software & system related concerns.
• Provide advanced troubleshooting for customers in manufacturing.
• Passionate about creating high quality results for our customers.

Skills

Communication

Troubleshooting

Customer Service

Education

Technical Support Experience (3-5 years)

Experience with AVEVA software suite

Tools

SQL

Dynamics 365 CRM

.NET

HTML

Job description

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Talent Acquisition & Organizational Development

Q-mation is growing! We're looking for a Technical Support Engineer with a niche for computer software and automation.

Responsibilities/requirements include but aren't limited to:

• Learn the AVEVA software suite (InTouch, System Platform, Historian, Intouch Edge, etc.)
• Act as the initial point of contact for all software & system related concerns
• Provide advanced troubleshooting for customers in manufacturing
• Passionate about creating high quality results for our customers
• Must demonstrate excellent professional verbal and written communication
• Experience with SQL, Dynamics 365 CRM, .NET, HTML is a plus
• 3-5 years in a Technical Support role
• *Must have experience working with the AVEVA software suite.

Please note, this is a full time position out of our HQ in Horsham, PA. Candidates must be based in the greater Horsham area for consideration.

Must have unrestricted right to work in the US / Sponsorship not available

Travel up to 20%

Q-mation prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Information Technology

• Industries

  Software Development and Automation Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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