Technical Support Engineer (Remote - US)

Jobgether; South Carolina; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading talent matching platform is seeking a motivated Technical Support Engineer based in South Carolina to provide remote support for customer systems. The role involves troubleshooting issues, performing system maintenance, and educating users while fostering strong client relationships. This position offers a remote-first work environment with flexible hours and opportunities for ongoing technical training.

Benefits

Paid on-call shift opportunities

Access to continued technical training

Company-provided equipment and tools

Flexible work hours

Supportive team culture

Qualifications

• Prior experience in customer support or technical service roles.
• Strong troubleshooting skills and the ability to diagnose complex issues.
• Technical background with experience in command line interfaces.

Responsibilities

• Resolve customer-reported technical issues and prevent future occurrences.
• Conduct system updates and software maintenance.
• Educate users through comprehensive responses.

Skills

Troubleshooting

Communication

Adaptability

Education

Degree in a related field

Job description

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in South Carolina, United States.

We are seeking a motivated Technical Support Engineer to provide remote support for customer systems and software. In this role, you’ll troubleshoot technical issues, guide users through solutions, and perform system maintenance to ensure optimal performance. Your focus will be on professional, clear communication, detailed problem-solving, and continuous learning. You'll collaborate with internal teams and customers to deliver high-quality service and build strong relationships, all while adapting to new technologies and procedures in a dynamic environment.

Accountabilities:

• Resolve customer-reported technical issues and prevent future occurrences.
• Conduct system updates and software maintenance as required.
• Educate users through comprehensive responses and explanations.
• Participate in paid on-call shifts to cover after-hours technical needs.
• Demonstrate curiosity and initiative by quickly grasping new concepts and tools.
• Promote ongoing improvement in team operations and personal development.
• Build rapport with internal team members and external clients through clear, professional communication.

• Prior experience in customer support or technical service roles.
• Strong troubleshooting skills and the ability to diagnose complex issues.
• Technical background with either a degree in a related field or extensive hands-on experience.
• Comfort working in command line interfaces or experience with programming environments.
• Excellent written and verbal communication skills.
• Ability to adapt to flexible work schedules, including after-hours coverage when needed.
• Demonstrated professionalism, initiative, and adherence to data privacy and compliance standards.

• Remote-first work environment based in South Carolina
• Annual salary of $50,000–$60,000
• Paid on-call shift opportunities
• Access to continued technical training and learning resources
• Company-provided equipment and tools
• Flexible work hours within a structured weekly schedule
• Occasional travel to company office (approximately once per year)
• Supportive team culture focused on growth and continuous improvement

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1