Technical Support Engineer

Campus; St. Louis (MO); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading technology solutions company seeks a Technical Support Engineer I to provide exceptional customer service and troubleshoot technical issues remotely. Ideal candidates will have strong analytical skills, experience in technical support, and a passion for learning new technologies to enhance client experiences. This is an exciting opportunity to join a dynamic team focused on improving integrated technology solutions across various sectors, including education and healthcare.

Qualifications

• 1-3 years of experience in a technical customer service role.
• Ability to troubleshoot software and hardware issues.
• Strong desire to learn new technologies.

Responsibilities

• Troubleshoot technical issues for clients via phone or online.
• Document and analyze customer problems and solutions.
• Collaborate with teams to resolve client issues.

Skills

Customer service skills

Troubleshooting skills

Analytical skills

Communication skills

Job description

Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for Technical Support Engineer. Please see the details for the position below.

Title: Technical Support Engineer I

Location: Remote within the US

POSITION RESPONSIBILITIES: As a full-time Technical Support Engineer (TSE), the TSE would be responsible for troubleshooting technical issues for Transacts client base. In doing this, you will be interfacing with our clients via phone or online. Candidates will possess strong customer services skills, troubleshooting skills and be able to communicate well with customers and co-workers.

• Receives and records incident related information using a variety of tools, techniques and procedures.
• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
• Uses judgment within defined practices and procedures.
• Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
• Troubleshooting with tools and techniques, including network analysis through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, Oracle database analysis, and Microsoft Internet Information Systems analysis, and more.
• Collaborate with teams as needed to resolve client issues and request enhancements for our products.
• Maintains customer relationships by handling their questions and concerns with speed and professionalism.
• Establishes priorities and communicates effectively with clients.
• Overcomes constraints to resolve client issues and meet established deadlines.
• Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
• Communicate with product teams on customer feedback and help develop longer-term improvement options.
• Acting as primary contact for assigned clients with respect to product company performance and operational processes

What you will bring:

• Able to work in a high energy, fast paced environment where change is order of the day.
• Ability to troubleshoot using skills related to: software functionality / hardware configuration, and technical issues.
• Comfortable troubleshooting technical issues via phone/email/chat.
• Strong analytical, problem solving and interpersonal skills.
• Excellent communication skills, including writing, speaking and listening.
• Analytical, methodical, detail-oriented individual.
• Strong desire and passion for learning new technologies, investigating technical problems and helping customers.
• Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.
• Strong organizational and multi-tasking skills are essential.

The Requirements:

• Prior experience (1-3) years of experience in a technical customer service/ customer experience role.
• POS Experience a plus!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out at transactcampus.com

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out HERE.