FinTech Technical Support Engineer - API & Debugging

Plaid; California; On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Equity

Commission

Job summary

Plaid is seeking Technical Support Engineers to help customers resolve complex issues and balance needs of customers and internal teams. The role emphasizes empathy, collaboration, and a strong technical bar to align with product and engineering teams.

Candidates should be located in the Pacific Time Zone, work Pacific Time business hours, and contribute to onboarding, tooling, and knowledge sharing across departments. Equity and comprehensive benefits are available.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months of experience with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems (Zendesk) and data visualizations (Mode).
• Preferred: 6+ months of experience supporting technical projects or process improvement.
• Genuine interest in Support and commitment to great customer experience.
• Strong written and verbal communication; self-starter who can work independently.

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and documentation; escalate to Engineering/Partnership teams as needed.
• Collaborate on projects with other TSEs to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing

REST APIs

SQL

CSS

HTML

JavaScript

Python

Zendesk

Jira

Mode

Communication

Time management

Tools

Zendesk

Jira

Mode

Job description

Plaid is seeking Technical Support Engineers to help customers resolve complex issues and balance needs of customers and internal teams. The role emphasizes empathy, collaboration, and a strong technical bar to align with product and engineering teams.

Candidates should be located in the Pacific Time Zone, work Pacific Time business hours, and contribute to onboarding, tooling, and knowledge sharing across departments. Equity and comprehensive benefits are available.