Technical Support Engineer — API & Debugging Specialist

Plaid; San Diego (CA); Remote; USD 74,000 - 110,000; Full time

Job summary

Plaid, the fintech data network, is seeking a Technical Support Engineer to balance customer needs with technical resolution. You will manage issues from initial symptoms to final fix, collaborating with product and engineering teams to ensure reliable operation of Plaid's services.

The role emphasizes customer-centric problem solving, strong communication, and the ability to work in the Pacific Time Zone. Experience with REST APIs plus SQL/HTML/CSS and a programming language is preferred.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months of experience with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems and data visualizations (Mode).
• Preferred: 6+ months supporting technical projects or process improvement.
• Genuine interest in Support and delivering world-class customer experience.
• Strong written and verbal communication; self-starter with good time management.

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing experience

REST APIs

Coding language: JavaScript or Python

Communication skills

Self-starter

Time management

Tools

Zendesk

Jira

Mode

Job description

Plaid, the fintech data network, is seeking a Technical Support Engineer to balance customer needs with technical resolution. You will manage issues from initial symptoms to final fix, collaborating with product and engineering teams to ensure reliable operation of Plaid's services.

The role emphasizes customer-centric problem solving, strong communication, and the ability to work in the Pacific Time Zone. Experience with REST APIs plus SQL/HTML/CSS and a programming language is preferred.