Technical Support Engineer, Amazon Robotics Technical Support

Amazon; Westborough (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer to join its Robotics Technical Support team. This role offers the opportunity to work with cutting-edge technology and solve complex problems in a collaborative environment. You'll engage with high-severity incidents, manage real-time service restoration, and apply best practices in change management. If you have a passion for technology and a knack for troubleshooting, this position is perfect for you. Join a team that values diversity and encourages learning while making a significant impact in the field of robotics.

Qualifications

• 2+ years of experience in software development or technical support.
• Experience in scripting and troubleshooting technical systems.

Responsibilities

• Analyze and resolve technical issues escalated by Amazon Robotics facilities.
• Collaborate with teams to develop solutions for complex situations.

Skills

Software Development

Technical Support

Scripting

Troubleshooting

Debugging

Tools

REST

XML

JSON

Job description

Technical Support Engineer, Amazon Robotics Technical Support

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Description

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking candidates with a passion for learning, technology, and complexity who are curious about how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.

Please note: This role requires a 5-day work week, including 1 weekend day, to ensure critical 24-hour global support coverage. Working shifts are Sun-Thurs or Tues-Sat.

Key Responsibilities

• Deep-dive, analyze, mitigate, or resolve technical issues escalated by Amazon Robotics facilities.
• Utilize data sources, dashboards, and logs to identify and resolve software/hardware defects or bugs.
• Collaborate with development/software teams to address complex situations and develop solutions.
• Engage with high severity incidents in Amazon’s Product Fulfillment & Sortation facilities.
• Manage high severity calls, troubleshoot with customers, and coordinate real-time service restoration as needed.
• Apply Change Management best practices to implement changes within the Amazon Robotics environment.

Basic Qualifications

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development.
• Experience maintaining hardware & software RAID.
• Experience with REST web services, XML, JSON.

Amazon is an equal opportunity employer and values diversity. If you need workplace accommodations, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more info.