Technical Support Engineer, Amazon Robotics Technical Support

Amazon; Reading (MA); On-site; USD 67,000 - 151,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer in Robotics! This exciting role involves solving complex technical issues, collaborating with software teams, and ensuring seamless operations in cutting-edge robotics environments. You'll be at the forefront of innovation, tackling challenges that directly impact global support coverage. If you are passionate about technology and enjoy working in a dynamic team, this opportunity is perfect for you. Embrace the chance to make a significant impact in a diverse and inclusive workplace while advancing your career in a thriving industry.

Benefits

Medical Benefits

Financial Benefits

Equity Options

Sign-On Payments

Qualifications

• 2+ years in software development or technical support.
• Experience in scripting and troubleshooting technical systems.

Responsibilities

• Analyze and resolve technical issues escalated by facilities.
• Collaborate with teams to create solutions for customers.

Skills

Software Development

Technical Support

Scripting in Modern Programming Languages

Troubleshooting Technical Systems

Tools

REST Web Services

XML

JSON

Job description

Technical Support Engineer, Amazon Robotics Technical Support

Job ID: 2904848 | Amazon.com Services LLC

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.

Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.

The available work shifts would be Sun-Thurs OR Tues-Sat.

Key Responsibilities

1. Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.
2. Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs.
3. Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
4. Engage with and drive high severity incidents around Amazon’s Product Fulfilment & Sortation facilities.
5. Manage high severity calls, communicating and troubleshooting directly with customers, coordinating real-time service restoration between multiple teams and acting as a central incident lead.
6. Use Change Management best practices to create and implement changes within the Amazon Robotics environment.

BASIC QUALIFICATIONS

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.