Technical Support Engineer, Amazon Robotics Technical Support

Amazon; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer to join their dynamic Robotics Technical Support team. This role involves tackling complex technical challenges, collaborating with development teams, and ensuring high-severity incidents are managed efficiently. The ideal candidate will have a passion for technology, a knack for problem-solving, and the ability to work in a fast-paced environment. With a focus on teamwork and continuous learning, this position offers a unique opportunity to make a significant impact in a rapidly evolving field. If you're ready to take on exciting challenges and drive innovation, this role is for you.

Qualifications

• 2+ years of experience in software development or technical support.
• Experience with scripting and troubleshooting technical systems.

Responsibilities

• Analyze and resolve technical issues escalated by Amazon Robotics Facilities.
• Collaborate with teams to create solutions for complex customer issues.

Skills

Software Development

Technical Support

Scripting in Modern Programming Languages

Troubleshooting Technical Systems

Tools

REST Web Services

XML

JSON

Job description

Technical Support Engineer, Amazon Robotics Technical Support

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Description

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking candidates with a passion for learning, technology, and complexity who are curious about how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.

Please note: This role requires working a 5-day week, including 1 weekend day, to ensure critical 24-hour global support coverage. The shifts available are Sun-Thurs or Tues-Sat.

Key Responsibilities

• Deep-dive, analyze, mitigate, or resolve technical issues escalated by Amazon Robotics Facilities.
• Utilize data sources, dashboards, and logs to identify and resolve software/hardware defects or bugs.
• Collaborate with development and software teams to resolve complex issues and create solutions for customers.
• Manage high-severity incidents in Amazon’s Product Fulfillment & Sortation facilities.
• Handle high-severity calls, troubleshooting directly with customers and coordinating real-time service restoration as needed.
• Apply Change Management best practices to implement changes within the Amazon Robotics environment.

Basic Qualifications

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development.
• Experience maintaining hardware & software RAID.
• Experience with REST web services, XML, JSON.

Amazon is an equal opportunity employer and values diversity. For workplace accommodations, visit https://amazon.jobs/content/en/how-we-hire/accommodations.