Technical Support Engineer - AI Debug & Clear Fixes

present of AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PostHog is seeking an engineer who spends the day solving customer problems across a broad product suite, owning tickets end to end, and writing fixes into the codebase and docs when something is broken or unclear.

A strong candidate programs in at least two languages, can debug unfamiliar systems, and writes clearly enough to explain a complex solution without overwhelming the reader. The role requires comfort with a busy queue spanning many products and a genuine drive to see problems through.

Qualifications

• Proficient in at least two programming languages.
• Experience debugging complex, unfamiliar systems.
• Ability to explain fixes clearly in writing.

Responsibilities

• Solve customer problems across the product suite and own tickets end to end.
• Write fixes into the codebase and update documentation when issues are found.
• Test and verify fixes and communicate results clearly to customers and teammates.

Skills

Programming languages (≥2)

Debugging unfamiliar systems

Technical writing

Job description

PostHog is seeking an engineer who spends the day solving customer problems across a broad product suite, owning tickets end to end, and writing fixes into the codebase and docs when something is broken or unclear.

A strong candidate programs in at least two languages, can debug unfamiliar systems, and writes clearly enough to explain a complex solution without overwhelming the reader. The role requires comfort with a busy queue spanning many products and a genuine drive to see problems through.