AI Product & Customer Issue Manager

present of AI; San Francisco (CA); Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Higgsfield is hiring for a role focused on owning technical customer problems from first report to final fix. You learn the products, models, and APIs quickly, dig into issues, and drive Engineering and Product to act.

Strong troubleshooting and precise writing for both engineers and customers are essential, with the ability to juggle multiple requests at once. As part of a high-volume AI-native product family, you will handle odd outputs and limits, build trust when something breaks, and draft

Qualifikationen

• Ability to own technical customer problems from report to fix.
• Learn products, models and APIs quickly.
• Solid troubleshooting and clear writing for engineers and customers.
• Strong follow-through to juggle multiple requests.

Aufgaben

• Own customer issues from report to resolution.
• Coordinate with Engineering and Product to act on issues.
• Draft clear reproduction steps and status updates.

Kenntnisse

Troubleshooting

Technical writing

Customer escalation management

Prioritization

Fast learning

Tools

API debugging

Log reading

API docs reading

Issue reproduction

Jobbeschreibung

Higgsfield is hiring for a role focused on owning technical customer problems from first report to final fix. You learn the products, models, and APIs quickly, dig into issues, and drive Engineering and Product to act.

Strong troubleshooting and precise writing for both engineers and customers are essential, with the ability to juggle multiple requests at once. As part of a high-volume AI-native product family, you will handle odd outputs and limits, build trust when something breaks, and draft