Technical Support Engineer

present of AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PostHog is seeking an engineer who spends the day solving customer problems across a broad product suite, owning tickets end to end, and writing fixes into the codebase and docs when something is broken or unclear.

A strong candidate programs in at least two languages, can debug unfamiliar systems, and writes clearly enough to explain a complex solution without overwhelming the reader. The role requires comfort with a busy queue spanning many products and a genuine drive to see problems through.

Qualifications

• Proficient in at least two programming languages.
• Experience debugging complex, unfamiliar systems.
• Ability to explain fixes clearly in writing.

Responsibilities

• Solve customer problems across the product suite and own tickets end to end.
• Write fixes into the codebase and update documentation when issues are found.
• Test and verify fixes and communicate results clearly to customers and teammates.

Skills

Programming languages (≥2)

Debugging unfamiliar systems

Technical writing

Job description

This role is for an engineer who spends the day solving customer problems across a broad product suite, owning tickets end to end and writing fixes into the codebase and docs when something is broken or unclear. A strong candidate programs in at least two languages, can debug unfamiliar systems and confirm a fix works, and writes clearly enough to explain a complex solution without overwhelming the reader. Comfort with a busy queue spanning many products and a genuine drive to see problems through matter more than a past job title.

How it fits the AI era

AI is used daily here, but the posting is explicit that pasting AI answers back to customers is not the job. The work shifts toward testing things firsthand, judging what the model gets wrong, and writing a reply that beats what a tool would produce. The human parts stay central: understanding the customer's technical detail, investigating an unseen problem, and deciding what to fix in the product.

How it builds AI experience

The company builds AI observability and an MCP tool that lets users and their agents query product and business data, so support work touches AI features directly. A candidate can build relevant experience by debugging LLM powered tools, checking model output against real behavior, and learning how agents query data. Practicing clear written explanations of AI related fixes would also help.

Worth showing

• Two programming languages
• Clear concise writing
• Verifying fixes work
• Fast context switching

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About PostHog

All-in-one product analytics, session replay, and feature management platform for engineering teams.