Technical Support Engineer: AI-Powered Debugging & Integrations

present of AI; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

present of AI is seeking a Technical Support Engineer for our developer tools. You will own customer issues end to end, debug integrations and configuration problems, and clearly explain fixes.

You bring hands-on troubleshooting across APIs, logs and deployments, plus the patience to turn a frustrated report into a resolved case. Reading code and collaborating with engineering and GTM teams matters here.

Qualifications

• Hands-on troubleshooting across APIs, logs and deployments.
• Ability to read code and understand integrations.
• Comfort explaining fixes clearly to customers.

Responsibilities

• Own customer issues end to end, debugging integrations and configuration problems.
• Collaborate with engineering and GTM teams to reproduce and fix issues.
• Explain fixes clearly and verify resolution with customers.
• Work with logs and deployment data to verify root causes.

Skills

API debugging

Log debugging

Integration troubleshooting

Customer issue ownership

Basic scripting

Job description

present of AI is seeking a Technical Support Engineer for our developer tools. You will own customer issues end to end, debug integrations and configuration problems, and clearly explain fixes.

You bring hands-on troubleshooting across APIs, logs and deployments, plus the patience to turn a frustrated report into a resolved case. Reading code and collaborating with engineering and GTM teams matters here.