Technical Support Engineer

present of AI; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

present of AI is seeking a Technical Support Engineer for our developer tools. You will own customer issues end to end, debug integrations and configuration problems, and clearly explain fixes.

You bring hands-on troubleshooting across APIs, logs and deployments, plus the patience to turn a frustrated report into a resolved case. Reading code and collaborating with engineering and GTM teams matters here.

Qualifications

• Hands-on troubleshooting across APIs, logs and deployments.
• Ability to read code and understand integrations.
• Comfort explaining fixes clearly to customers.

Responsibilities

• Own customer issues end to end, debugging integrations and configuration problems.
• Collaborate with engineering and GTM teams to reproduce and fix issues.
• Explain fixes clearly and verify resolution with customers.
• Work with logs and deployment data to verify root causes.

Skills

API debugging

Log debugging

Integration troubleshooting

Customer issue ownership

Basic scripting

Job description

A Technical Support Engineer in a developer tools company typically owns customer issues end to end, debugging integrations and configuration problems and explaining fixes clearly. A strong candidate brings hands on troubleshooting across APIs, logs and deployments, plus the patience to turn a frustrated report into a resolved case. Comfort reading code and working alongside engineering and go to market teams matters here.

How it fits the AI era

Support work is shifting toward faster triage, where AI surfaces likely causes and drafts responses, so the engineer spends more time verifying and fixing the real problem. Judgement about what a customer actually needs, and clear communication during an outage, stay human. The role grows into a bridge between product signals and customer reality.

How it builds AI experience

This role offers practice using AI assisted debugging and log analysis on live production software, which is close to how modern support teams work. Building familiarity with observability data and integration troubleshooting would strengthen a candidate for a company modeling production systems. Hands on use of AI tools to speed diagnosis, checked against real evidence, is the experience worth gaining.

Worth showing

• API and log debugging
• Integration troubleshooting
• Customer issue ownership
• Basic scripting or code reading

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About PlayerZero

PlayerZero builds a living model of production software to predict and prevent customer-facing issues before code ships, per the company.