Technical Program Manager

present of AI; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Higgsfield is hiring for a role focused on owning technical customer problems from first report to final fix. You learn the products, models, and APIs quickly, dig into issues, and drive Engineering and Product to act.

Strong troubleshooting and precise writing for both engineers and customers are essential, with the ability to juggle multiple requests at once. As part of a high-volume AI-native product family, you will handle odd outputs and limits, build trust when something breaks, and draft

Qualifications

• Ability to own technical customer problems from report to fix.
• Learn products, models and APIs quickly.
• Solid troubleshooting and clear writing for engineers and customers.
• Strong follow-through to juggle multiple requests.

Responsibilities

• Own customer issues from report to resolution.
• Coordinate with Engineering and Product to act on issues.
• Draft clear reproduction steps and status updates.

Skills

Troubleshooting

Technical writing

Customer escalation management

Prioritization

Fast learning

Tools

API debugging

Log reading

API docs reading

Issue reproduction

Job description

This role is about owning technical customer problems from first report to final fix. It asks for someone who can learn the products, models and APIs quickly, dig into issues, and get Engineering and Product to act on them. A strong candidate brings solid troubleshooting, clear writing for both engineers and customers, and the follow-through to juggle many requests at once.

How it fits the AI era

AI models change fast, so customer questions often involve odd outputs, limits and workarounds that no manual covers yet. AI tools can help sort tickets, read logs and draft replies, which frees time for deeper investigation. What stays human is judging what a customer really needs, deciding what to fix first, and building trust when something breaks.

How it builds AI experience

The role sits close to a video and image generation product with a large volume of customer requests, so it offers a front row view of how generative models behave in real use. Learning where outputs fail and how API users work around those limits builds practical AI product knowledge. To prepare, try a range of generative video tools, read their API docs, and practice writing up issues with clear steps to reproduce.

Worth showing

• API debugging and log reading
• Customer escalation ownership
• Clear technical writing
• Spotting patterns in feedback

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Higgsfield

Higgsfield is an AI-native creative suite that generates cinematic-quality video and images from text, image, or link inputs, per the company.