Technical Support Engineer

Litmus7; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Litmus7 is seeking an experienced Technical Support Engineer specializing in lifecycle management for Zebra TC53 devices. You will deploy, configure, and maintain Zebra TC53 handhelds across retail and warehouse environments, ensuring optimal uptime through enterprise mobility management and Android device administration.

You will troubleshoot hardware and software issues, perform RCA, and generate operational reports.

Qualifications

• Experience in deploying and managing Zebra TC53 handheld devices in large scale enterprise environments.
• Ability to configure OS, enterprise apps, security policies and firmware updates.
• Proficiency with device provisioning, NFC/Bluetooth/Wi-Fi/VPN setups and Android Enterprise enrollment.

Responsibilities

• Configure and provision Zebra TC53 devices for enterprise deployments.
• Install Android OS, enterprise apps, security policies, and firmware updates; perform device staging using Zebra tools.
• Troubleshoot incidents, perform RCA, and document SOPs; provide Level 2/3 support and preventive maintenance.

Skills

Enterprise mobility solutions

Android device administration

Wireless networking

MDM

Barcode scanning technologies

Hardware diagnostics

Tools

SOTI MobiControl

Jamf

VMware Workspace ONE

Zebra DNA Cloud

Job description

We are seeking an experienced Technical Support Engineer specialized in lifecycle management of Zebra TC series devices in Litmus7 four our client. The right candidate is expected to be experienced in device configuration, troubleshooting, optimization and deployment of Zebra TC53 Series Android handheld mobile computers used in retail stores and warehouses. Skilled in enterprise mobility solutions, Android device administration, wireless networking, Mobile Device Management (MDM), barcode scanning technologies, and hardware diagnostics to ensure maximum uptime and operational efficiency.

Key Responsibilities

Device Deployment & Configuration

• Configure and provision Zebra TC53 handheld devices for enterprise deployments.
• Install and configure Android OS, enterprise applications, security policies, and firmware updates.
• Perform device staging using Zebra StageNow, Zebra Mobility Extensions (MX) and Enterprise Mobility Development Toolkit (EMDK).
• Configure Wi-Fi, Bluetooth, NFC, VPN, and 5G connectivity.
• Deploy devices through Zero Touch Enrolment and Android Enterprise.

Technical Support

• Experience in incident and problem management, Root Cause Analysis (RCA) and SOP and knowledge documentation.
• Provide Level 2/Level 3 technical support and preventive maintenance for Zebra TC53 mobile computers and other zebra devices.
• Experience in Device Diagnostics to resolve hardware/ software issues affecting device functionality.
• Troubleshoot barcode scanning performance, camera functionality, battery issues, and peripheral connectivity.
• Investigate Android system logs and application crashes.
• Support printer connectivity with Zebra mobile printers and enterprise barcode scanners.

Performance Optimization and Troubleshooting Expertise

• Monitor device health and system performance.
• Optimize application startup times and memory utilization.
• Improve Wi-Fi roaming performance within warehouse environments.
• Configure RFID scanner and tune scanner parameters for high-volume barcode capture.
• Reduce battery consumption through device policy optimization.
• Ensure optimal performance under continuous industrial workloads.
• Identify and address application deployment failures.
• Manage DHCP/ DNS configurations, Touchscreen calibration, firmware upgrades, OS patches.

Device Management

• SOTI MobiControl
• Jamf
• VMware Workspace ONE
• Zebra DNA Cloud
• Push remote configurations and software updates.
• Enforce compliance policies.
• Perform remote diagnostics and device recovery.
• Generate device health and compliance reports.
• Good verbal and written communication skills.