Technical Support Engineer

Trimble; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a Technical Support Specialist to provide essential support and analysis for technical inquiries. This role involves monitoring system performance, configuring applications, and ensuring comprehensive documentation. The ideal candidate will have a solid background in technical support, particularly with web-based applications and SQL. Join a forward-thinking organization that values diversity and inclusion, and be part of a team that celebrates transformation and change. If you are ready to take on new challenges and make a significant impact, this position is for you.

Qualifications

• Minimum 1 year experience as a Technical Support Engineer.
• Good knowledge of web-based applications and configurations.

Responsibilities

• Provide 2nd level support for technical inquiries.
• Monitor performance of the TRANSPOREON platform.
• Ensure system documentation is complete and up-to-date.

Skills

Technical Support

Web-based Applications Configuration

SQL

XML

JSON

Fluency in English

Education

Technical Support Experience (1 year)

Tools

MS Office

Job description

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.

Responsibilities:

• Provide 2nd level support for technical inquiries.

• Analyze the behavior of technical systems and steer internal efforts to resolve issues occurring for customers.

• Configure standard components for existing customers.

• Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.

• Ensure the completeness and constant updating of system documentation.

• Receive technical support requests from other departments via tickets and provide immediate solutions or deeper technical analysis. This includes questions about technical processes, system failures, software bugs, and performance issues, all based on the appropriate service level.

• Perform minor enhancements or configuration changes to existing customers’ system configurations.

• Delegate cases requiring special expertise to responsible teams via tickets, monitor progress, and demand requested solutions.

Qualifications:

• Previous experience as Technical Support Engineer for at least 1 year

• Good knowledge of web-based applications configuration (HTTP/SOAP/REST/FTP).

• Proven experience with technical knowledge of SQL, XML, XSL, JSON, CSV, and MS Office.

• Fluency in English (C1**).

• Fluency in the native language of the country of employment .

Our Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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