Technical Support Engineer (Remote- US Based)

Jobgether; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative talent matching platform is seeking a Technical Support Engineer to join their dynamic team. This remote role offers the opportunity to troubleshoot and resolve Salesforce-related issues while interacting with customers and collaborating with internal teams. Ideal for those early in their Salesforce careers, this position emphasizes growth in technical expertise and customer service. With a supportive environment and a commitment to employee development, you will play a vital role in enhancing product functionality and user experience. If you are passionate about technology and customer support, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

100% employer-paid disability coverage

401(k) plan with company match

Flexible paid personal and vacation time

10 sick days annually

10 company-paid holidays

6 weeks of paid parental leave

Qualifications

• 1-2 years of experience in Salesforce support or development roles.
• Hands-on experience with declarative tools and Apex.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot and resolve issues related to Salesforce products.
• Collaborate with teams on escalations and root cause analysis.
• Create support articles for recurring issues and best practices.

Skills

Salesforce Support

Declarative Tools (Flows, Process Builder)

Apex

Lightning Components

Analytical Skills

Data Tools (Data Loader, Workbench)

GitHub

Customer Communication

Education

Salesforce Administrator Certification

Platform Developer I Certification

Tools

Data Loader

Workbench

Job description

Technical Support Engineer (Remote- US Based)

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About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in the United States. In this role, you will troubleshoot and resolve technical issues related to Salesforce products, interact with customers, address escalations, and collaborate with internal teams to improve product functionality and user experience. This position is ideal for someone early in their Salesforce career, looking to grow their technical expertise and contribute to a world-class support team.

Accountabilities:

1. Troubleshoot and resolve issues related to declarative automation tools (Flows, Process Builder), Apex classes, Lightning Components, and custom triggers.
2. Provide direct technical support to customers, respond to cases, conduct troubleshooting calls, and ensure timely resolution of issues.
3. Collaborate with product and engineering teams on escalations, cross-functional calls, and root cause analysis to identify and address system problems.
4. Contribute to internal documentation and knowledge-sharing by creating support articles for recurring issues and best practices.
5. Utilize data tools like Data Loader and Workbench for data imports, updates, and debugging.
6. Gain exposure to APIs, managed packages, and integrations with third-party platforms like Stripe.

Requirements:

• 1-2 years of experience in Salesforce support, development, or admin roles.
• 1 year of experience in a Tier 2 support role.
• Hands-on experience with declarative tools such as Flows, Workflow Rules, and Process Builder.
• Working knowledge of Apex, Triggers, and Lightning Components.
• Strong analytical and problem-solving skills with great attention to detail.
• Experience with data tools like Workbench and Data Loader, and familiarity with GitHub/code reviews.
• Platform Developer I certification (or willingness to obtain within 90 days).
• Salesforce Administrator certification.
• Strong communication skills with a customer-centric mindset.

Benefits:

• Medical, dental, and vision insurance options.
• 100% employer-paid short/long-term disability coverage.
• Basic life insurance.
• 401(k) plan with 100% company match.
• Flexible paid personal and vacation time based on mutual trust and accountability.
• 10 sick days annually.
• 10 company-paid holidays.
• 6 weeks of paid parental leave.

Hiring Process Disclaimer:

This job is posted on behalf of our partner company. Your application will undergo an AI-powered 3-step screening process, selecting the top 5 candidates based on CV and LinkedIn profile analysis. Our process is fair, unbiased, and based solely on qualifications and relevance. If selected, you will be notified within 7 days. If not, your profile may be considered for other opportunities.

Thank you for your interest!

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology

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