Product Specialist

present of AI; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Juicebox in San Francisco is seeking a hands-on support engineer to answer customer questions, reproduce bugs, and hand engineers clear, well-scoped reports. A strong candidate has a few years of SaaS support, product ops, or customer support experience and stays calm when customers are stuck.

This is an in-person role, five days a week, requiring calm communication, quick replies, and real root-cause work.

Qualifications

• A few years of SaaS support, product ops, or customer support experience.
• Ability to stay calm when customers are stuck.
• Experience working with customer-reported issues and triage.

Responsibilities

• Answer customer questions with clear, helpful replies.
• Reproduce bugs and provide engineers with clear, well-scoped repro steps.
• Create concise, actionable bug reports for engineering teams.
• Balance quick responses with thorough root-cause investigation.

Skills

Bug reproduction

Customer support

Calm under pressure

SaaS experience

Tools

Intercom

Linear

Job description

This is a hands-on support role where the person answers customer questions, reproduces bugs, and hands engineers clear, well-scoped reports. A strong candidate has a few years of support engineering, product ops, or customer support in SaaS, stays calm when customers are stuck, and can balance quick replies with real root cause work. The job is in person in San Francisco five days a week.

How it fits the AI era

AI products raise new kinds of support questions, since search results can vary and it is not always obvious whether something is a bug or expected behavior. Tools can help draft replies, sort tickets, and group feedback, which frees time for deeper investigation. Judging how serious an issue is, earning customer trust, and explaining a problem clearly to engineers stay human work.

How it builds AI experience

Working on a product where recruiters describe candidates in plain English and get ranked shortlists gives close-up exposure to how AI search behaves in real use. Support work here means seeing where AI results miss the mark and helping turn that into product fixes. Someone could build the same experience by testing AI search tools, writing up odd results, and trying simple triage automation.

Worth showing

• Clear bug reports with repro steps
• Calm customer communication
• Support tools like Intercom, Linear
• Spotting patterns in feedback

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Juicebox

PeopleGPT lets recruiters describe a candidate in plain English and, per the company, search hundreds of millions of profiles for a ranked shortlist, then keeps sourcing with always-on AI agents.