IT Engineer - San Francisco

present of AI; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Present of AI is seeking an IT administrator to run the day-to-day technical backbone—deciding who gets into which apps, setting up laptops, and keeping systems secure. A candidate with about three years of hands-on IT admin experience, familiarity with an identity provider, a device management tool, and a ticketing system will fit well.

Strong writing and patience with non-technical coworkers are valued as much as tool proficiency; candidates should read and tweak simple scripts to automate

Qualifications

• Hands-on IT admin experience (~3 years).
• Familiar with identity providers.
• Familiar with a device management tool and a ticketing system.
• Able to read and tweak simple scripts.

Responsibilities

• Manage access to apps and devices for staff.
• Set up laptops, maintain security, and handle incidents.
• Assist onboarding and day-to-day IT support.
• Document runbooks and ensure clear written processes.

Skills

IT administration

Scripting (Python/Bash)

Written communication

Tools

Okta or Entra ID

MDM (Apple DEP/Autopilot)

Ticketing system

Job description

This role runs the day to day technical backbone of a growing company: who gets into which apps, how laptops are set up and kept secure, and how quickly staff get help. A strong candidate has about three years of hands‑on IT admin work, knows an identity provider, a device management tool and a ticketing system, and can read and tweak simple scripts. Clear writing and patience with non‑technical coworkers matter as much as the tools.

How it fits the AI era

AI can now draft runbooks, sort tickets, answer common questions and write first‑pass scripts, so the repetitive parts of IT shrink. What stays human is judging who should have access to what, handling security trade‑offs, fixing odd problems that cross several systems, and keeping a new hire's first day smooth. The posting itself asks for automation, so this person is expected to use these tools to cut manual work.

How it builds AI experience

The company sells AI agents that handle calls and email for businesses, so this person would likely see AI workers being built and used inside a fast‑moving team, and would handle access for the tools around them. To build experience for this role, try automating onboarding steps with scripts and webhooks, or test an AI assistant on a ticket queue and note where it helps and where it needs a human check.

Worth showing

• Okta or Entra ID setup
• SSO and SCIM integrations
• MDM with Apple ADE or Autopilot
• Python or Bash automation
• Clear runbooks and documentation

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About HappyRobot

AI voice and email agents that autonomously handle the phone calls and operational busywork of supply chain and enterprise teams.