Technical Support Engineer

present of AI; Los Angeles (CA); À distance; USD 60 000 - 75 000; Plein temps

Résumé du poste

Orbital is hiring for an entry-level Customer & Solutions role based in Los Angeles with remote work options. You will investigate customer-reported technical problems using logs and AI assistants, diagnose root causes, and fix simple issues or route more complex problems to engineers.

The role emphasizes clear communication and rapid learning of internal systems.

Qualifications

• A strong candidate shows a systematic troubleshooting habit and clear plain language communication.
• Ownership and good judgement under pressure matter more than prior software engineering experience.
• Drive to learn code and internal systems over time.

Responsabilités

• This role investigates technical problems reported by customers using logs and monitoring tools.
• Routes unresolved issues to engineers when needed and follows up to ensure fixes.
• Learns internal systems and coding interfaces to better diagnose issues.

Connaissances

Systematic troubleshooting

Log and trace analysis

Incident judgment

AI coding tool use

Outils

AI coding tools

Description du poste

Customer & Solutions · Los Angeles · Remote · FullTime · Entry level

This role is about digging into technical problems customers report, using logs, monitoring tools and AI assistants to find the real cause, then fixing simple issues or routing harder ones to engineers. A strong candidate shows a systematic troubleshooting habit, clear plain language communication, and the drive to learn code and internal systems over time. Ownership and good judgement under pressure matter more than prior software engineering experience.

How it fits the AI era

AI tools are part of the daily toolkit here, used to read unfamiliar code, debug failures and speed up investigation, so the work leans on directing those tools well rather than writing everything by hand. What stays human is the reasoning: forming hypotheses, judging how serious an issue is, deciding when to escalation, and explaining the situation clearly to customers and colleagues. The role sits between customers, product and engineering, which keeps the human coordination central.

How it builds AI experience

Working at a company that automates real estate legal diligence means learning how AI features behave in practice and where they fail, which builds judgement about AI powered products. Hands on use of coding assistants and agents to investigate problems is a core part of the job, so that skill grows quickly. Building familiarity with debugging tools, APIs and support workflows would strengthen a candidate for this kind of AI product support work.

Worth showing

• Systematic troubleshooting
• Log and trace analysis
• AI coding tool use
• Incident judgement

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Orbital

Orbital develops artificial intelligence software that automates commercial real estate legal diligence, lease analysis, and property boundary visualization.