Technical Support Engineer

Teqconnect; San Francisco (CA); On-site; USD 46,000 - 140,000; Full time

Job summary

Teqconnect is seeking a Senior Helpdesk Engineer / Lead to support a global leader in the investment banking sector based in San Francisco. This role entails providing high-level technical support, managing IT tickets, and engaging in project initiatives. Qualified candidates should have significant experience with key IT systems and be ready to contribute to a dynamic AI-focused environment.

Qualifications

• 4+ years of experience with critical enterprise systems.
• Hands-on experience with help desk systems.
• Strong proficiency in Microsoft technologies.

Responsibilities

• Provide second-level assistance for IT-related issues.
• Troubleshoot and escalate complex issues.
• Manage support tickets and participate in project-based initiatives.

Skills

Microsoft Domain

Windows Servers

Exchange

Microsoft Office Suite

Windows 7/10/11

PC hardware

Office 365 support

Salesforce

Slack

Zoom

help desk systems

Education

University Graduate

Tools

Kace

Jira

Job description

Direct message the job poster from Teqconnect

Business Leader building high performing sales and technical teams into cutting edge AI start-ups and business leading software houses EMEA, USA &…

Teqconnect are on the lookout for a Senior Helpdesk Engineer / Lead to join our client, a global leader in the investment bank sector with a multibillion-dollar presence, based in San Francisco, California.

This senior role will put you at the forefront of technical support, where you’ll be working directly with customers to provide top-tier, second-level assistance across a variety of IT-related issues, including email, connectivity, networking, operating systems, and applications. You'll handle support tickets, troubleshoot complex issues, and escalate matters to specialized staff when necessary. Beyond day-to-day support, you’ll also play a key role in exciting project-based initiatives, including system upgrades and installations.

Required Skills:

• 4+ years of experience working with Microsoft Domain, Windows Servers, Exchange, and mission-critical enterprise systems.
• Proficiency in Microsoft Office Suite, Windows 7/10/11, PC hardware, Antivirus Software, and Office 365 support.
• Hands-on experience with Salesforce, Slack, Zoom, and help desk systems (e.g., Kace, Jira).
• If you’re looking to make a significant impact within a dynamic and growing organization, this is the perfect opportunity for you! Let’s connect and discuss how you can bring your expertise to a world-class team.

If interested email your CV ASAP If not who can you recommend?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting, Financial Services, and Banking

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