Technical Support Engineer - Eastern US Region (Remote)

Ordr; Santa Clara (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading cybersecurity solutions provider is seeking an experienced technical support engineer to join their innovative team. This remote position offers an opportunity for growth and the chance to make a significant impact on customer satisfaction and network security. Candidates should have a deep understanding of technical support in a B2B environment with excellent troubleshooting capabilities.

Benefits

Opportunity for career advancement

Work remotely with a global team

Engaging work environment focused on innovation

Qualifications

• 5+ years in technical support or customer-facing engineering role, preferably in B2B SaaS.
• Deep understanding of networking fundamentals, including switches and routers.

Responsibilities

• Provide advanced technical support to enterprise customers and partners.
• Collaborate with Engineering and QA teams to resolve complex issues.
• Maintain exceptional customer satisfaction through timely communication.

Skills

Troubleshooting

Customer Support

Networking Fundamentals

Linux

Cybersecurity Best Practices

Education

Certifications such as CCNA or JNCIE

Tools

VMware ESXi

Enterprise Firewall Solutions

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-growing startup
- Work remotely with a high-performing, collaborative global team
- Enjoy a visible, high-impact role contributing to customer success and product evolution
- Make a real difference in customer outcomes and network security
- Engaging work environment focused on innovation and cutting-edge technology

What to Expect (Job Responsibilities):
- Provide advanced technical support to enterprise customers and partners, focusing on product configuration and issue resolution
- Diagnose and resolve complex issues by reproducing customer environments and collaborating with Engineering and QA teams
- Maintain exceptional customer satisfaction through timely and empathetic communication
- Leverage diagnostic tools and lab setups to replicate and analyze customer issues
- Collaborate cross-functionally with Product, Engineering, and Sales teams to enhance the overall customer experience

What is Required (Qualifications):
- 5+ years in a technical support or customer-facing engineering role, preferably in a B2B SaaS environment
- Deep understanding of networking fundamentals, including switches, routers, and protocols
- Experience with Linux, VMware ESXi, and enterprise firewall solutions
- Familiarity with 802.1X/NAC, vulnerability management, and cybersecurity best practices
- Excellent troubleshooting skills and ability to handle multiple issues in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Certifications such as CCNA, JNCIE, or similar are highly preferred
- Strong communicator with a genuine passion for helping customers succeed

#Cybersecurity #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSuccess

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