Technical Support Engineer (India) (Hybrid)

Ordr; Santa Clara (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity startup seeks a Technical Support Engineer to join their remote team in Santa Clara, CA. This role is pivotal for customer success and offers opportunities for career growth in a dynamic environment. Ideal candidates should possess extensive experience in technical support, strong networking knowledge, and excellent communication skills, helping ensure customer satisfaction.

Benefits

Career advancement opportunities

Remote work flexibility

Collaborative global team

Qualifications

• 5+ years in a technical support/customer-facing role.
• Knowledge of network and security concepts.
• Experience with switches, routers, and technical troubleshooting.

Responsibilities

• Support customers with product configuration and troubleshooting.
• Diagnose and resolve technical issues in collaboration with engineering.
• Maintain high customer satisfaction and engagement.

Skills

Technical Support

Network Fundamentals

Customer Communication

B2B SaaS Experience

Tools

Linux

VMware ESXi

Firewalls

Job description

Employer Industry: Cybersecurity

Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-paced startup environment
- Work remotely with a talented, collaborative global team
- Direct impact on customer success and product growth
- Engage in a role that is crucial to the forefront of cybersecurity and network visibility
- Chance to make a real impact in a high-visibility role

What to Expect (Job Responsibilities):
- Support customers and partners on product configuration, performance, and troubleshooting
- Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
- Maintain high levels of customer satisfaction and engagement
- Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
- Collaborate with cross-functional teams to deliver the best customer experience possible

What is Required (Qualifications):
- 5+ years of experience in a technical support or customer-facing engineering role
- Background in B2B SaaS and strong knowledge of network and security concepts
- Deep expertise in switches, routers, and networking fundamentals
- Working knowledge of Linux, VMware ESXi, and firewalls
- Empathetic communicator with a passion for customer success

How to Stand Out (Preferred Qualifications):
- Certifications preferred: CCNA, JNCIE, or higher
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
- Able to manage multiple issues and tasks in a fast-paced environment

#Cybersecurity #TechnicalSupport #RemoteWork #CareerGrowth #StartupEnvironment

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