Technical Support Engineer

Recruiting From Scratch; San Francisco (CA); Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company seeks a Technical Support Engineer to provide top-notch assistance in an AI-powered coding environment. This role involves troubleshooting user issues and improving support workflows while working remotely with a passionate team focused on transforming coding practices.

Benefits

Competitive equity packages

High-end hardware and tools of choice

Opportunities for growth into advanced roles

Qualifications

• 5–12 years of experience in technical support or software engineering roles.
• Proven track record of resolving high volume of technical support tickets.
• Exceptional written communication with user support experience.

Responsibilities

• Provide high-quality technical support through channels like Intercom and Slack.
• Troubleshoot and debug complex user issues.
• Collaborate with product and engineering teams to resolve bugs.

Skills

Debugging

Technical Support

Communication

Job description

Who is Recruiting from Scratch:

Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies.

About the client:

Title of Role: Technical Support Engineer
Location: Remote (U.S. based preferred)
Company Stage of Funding: Series B
Office Type: Remote
Salary: $100,000 - $140,000 (Flexible based on experience)

Company Description

Our client is an innovative, venture-backed startup operating at the intersection of artificial intelligence and software development. Their mission is to redefine how engineers write and understand code by integrating AI directly into the development environment. With $68M+ in funding and a rapidly growing team, they are building cutting-edge tools that supercharge developer productivity.

You’ll be joining a team of brilliant engineers, researchers, and technologists who are passionate about transforming the way the world codes. If you’re excited about AI, devtools, and building for builders—this is the place for you.

What You Will Do

As a Technical Support Engineer, you’ll be the go-to expert and first point of contact for users, helping developers solve complex problems and get the most out of an AI-powered coding environment. You'll:

• Provide high-quality, empathetic technical support through channels like Intercom and Slack

• Troubleshoot and debug complex user issues with speed and clarity

• Collaborate closely with product and engineering teams to resolve bugs and inform roadmap priorities

• Maintain a deep, evolving understanding of the product and its capabilities

• Identify opportunities to improve support workflows and user education

• Help build a world-class support experience for technical users

This is a high-velocity, hands-on role—ideal for someone who loves being close to the product and thrives on solving real user problems in real time.

Ideal Candidate Background

We're looking for someone who is passionate about devtools and supporting fellow developers. The ideal candidate has:

• 5–12 years of experience in technical support, software engineering, or related technical roles

• A proven track record of resolving a high volume of technical support tickets

• Strong debugging skills and the ability to break down complex technical issues

• Experience supporting technical products with developer users

• A solid understanding of SDKs, OAuth, and modern web development workflows

• A background in or strong interest in AI-enhanced development tools

• Exceptional written communication and support presence

• Previous startup experience or a strong desire to work in a fast-paced, early-stage environment

Preferred

• Prior experience using or supporting AI coding tools

• Familiarity with modern LLM-based development environments

• Active contributor to developer communities or experience with developer relations

• Exposure to tools like Vercel, Prisma, Replit, or similar dev-focused platforms

Compensation, Benefits, and Other Perks

• Salary: $100,000 – $140,000, with flexibility based on experience

• Equity: Competitive equity packages available

• Work Style: Fully remote (U.S. based)

• Tools & Equipment: High-end hardware and tools of your choice

• Culture: Collaborative, fast-moving, and mission-driven

• Growth: Opportunities to move into advanced technical support, devrel, or product roles as the company scales

• Team: Join a small, elite team of developers building the future of AI-driven software engineering

Want to help developers ship faster and smarter with cutting-edge AI tools? Apply now to join a team that’s reshaping the future of code.