Technical Support Engineer (India) (Hybrid)

Ordr Tech; Santa Clara (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity startup is seeking a passionate Technical Support Engineer (TSE) to provide exceptional support and ensure customer satisfaction. The ideal candidate will troubleshoot complex issues, work closely with cross-functional teams, and contribute to the company's growth in a fast-paced environment.

Benefits

Work remotely with a talented global team

Direct impact on customer success

Fast-paced startup environment with growth opportunities

Qualifications

• 5+ years experience in a technical support or customer-facing engineering role.
• Background in B2B SaaS with strong knowledge of networking and security.
• Ability to manage multiple issues in a fast-paced environment.

Responsibilities

• Support customers on product configuration and troubleshoot complex issues.
• Collaborate with Engineering and QA teams to diagnose and resolve technical issues.
• Contribute to technical documentation and share customer insights.

Skills

Customer Success

Networking Fundamentals

Cybersecurity Best Practices

Education

Certifications: CCNA, JNCIE or higher

Tools

Linux

VMware ESXi

Firewalls

Job description

Ordr is looking for a passionate and experienced Technical Support Engineer (TSE) to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role!

What You’ll Do

· Support customers and partners on product configuration, performance, and troubleshooting

· Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

· Maintain high levels of customer satisfaction and engagement

· Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

· Contribute to technical documentation, knowledge base, and troubleshooting guides

· Collaborate with cross-functional teams to deliver the best customer experience possible

· Serve as the voice of the customer internally by sharing insights and feedback

What We’re Looking For

· 5+ years of experience in a technical support or customer-facing engineering role

· Background in B2B SaaS and strong knowledge of network and security concepts

· Deep expertise in switches, routers, and networking fundamentals

· Certifications preferred: CCNA, JNCIE, or higher

· Working knowledge of Linux, VMware ESXi, and firewalls

· Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices

· Empathetic communicator with a passion for customer success

· Able to manage multiple issues and tasks in a fast-paced environment

Why You’ll Love Working at Ordr

· Be part of a company at the forefront of cybersecurity and network visibility

· Work remotely with a talented, collaborative global team

· Direct impact on customer success and product growth

· Fast-paced startup environment with room to grow and innovate

Ready to join the Ordr team and help secure the networks of the future?Apply now and let's shape the future of enterprise security together.