Technical Support Engineer

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work environment

Onsite Tuesdays in RTP

Comprehensive benefits: health, vision

Job summary

Piper Companies is seeking a Technical Support Engineer for a growing client in RTP, NC. This role is hybrid, sitting onsite every Tuesday, with strong emphasis on customer-focused troubleshooting and service delivery.

You will diagnose and resolve end-user hardware and software issues, respond via ticketing systems, and document steps to improve efficiency while collaborating with internal teams on onboarding and access for employees.

Qualifications

• 2+ years of experience in IT support, help desk, or similar IT support environment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience using ticketing systems and troubleshooting hardware, software, and connectivity.
• Excellent communication and customer service skills for technical and non-technical users.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Responsibilities

• Provide end-user support by diagnosing and resolving hardware, software, and system-related issues.
• Respond to support requests through ticketing systems, phone, and email while meeting SLAs.
• Escalate complex issues to appropriate teams and track resolutions.
• Document troubleshooting steps and resolutions to improve operations.
• Collaborate with internal departments to ensure smooth onboarding and access.

Skills

Windows OS

Microsoft 365

Ticketing systems

Communication

Customer service

Education

Information Technology / Computer Science degree

Job description

Piper Companies is seeking a Technical Support Engineer for a growing client in the technology industry located in Research Triangle Park (RTP), NC. The Technical Support Engineer role requires sitting onsite every Tuesday with a hybrid work schedule. The Technical Support Engineer role is ideal for a customer-focused professional with strong troubleshooting abilities, technical support experience, and a passion for delivering exceptional service.

Responsibilities of the Technical Support Engineer include:

• Provide end-user support by diagnosing and resolving hardware, software, and system-related issues.
• Respond to support requests through ticketing systems, phone, and email while maintaining service level expectations.
• Escalate complex technical problems to appropriate teams and track issues through resolution.
• Document troubleshooting steps, resolutions, and support procedures to improve operational efficiency.
• Partner with internal departments to ensure smooth onboarding, system access, and technology support for employees.

Requirements of the Technical Support Engineer include:

• 2+ years of experience in technical support, help desk, desktop support, or a similar IT support environment.
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Experience working with ticketing systems and troubleshooting hardware, software, and connectivity issues.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Compensation for the Technical Support Engineer include:

• $20-$25/hr
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work environment with onsite collaboration every Tuesday in RTP.
• This job opens for applications on 10/05/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: technical support engineer, technical support, help desk, desktop support, IT support specialist, customer support, troubleshooting, hybrid, RTP, Raleigh, Durham