Technical Support Engineer - 175503

ZP Group; Durham (NC); Hybrid; USD 39,000 - 48,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Piper Companies seeks a Technical Support Engineer to back a leading organization in networking and technology. This hybrid role is based in the RTP, NC area, with onsite every Tuesday and remote work the rest of the week.

It starts as an initial 3‑month contract with quarterly extensions and strong long‑term potential. The engineer will collaborate with customers and internal teams on onboarding, configuration, and platform adoption, handling IT infrastructure, networking, and connectivity

Qualifications

• 2+ years in technical support, IT support, network support, help desk, or related role.
• Hands-on networking fundamentals: TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, virtualization.
• Experience with Windows environments, AD, Microsoft 365, Entra ID/Azure AD, Windows Server preferred.
• Understanding of cybersecurity concepts: patching, vulnerability mgmt, hardening, CVEs.
• Strong troubleshooting and problem-solving across infra, network, and software.
• Excellent communication to explain tech to non-tech audiences.
• Bachelor’s degree in IT/CS/cybersecurity or equivalent experience.

Responsibilities

• Partner with customer IT to support onboarding, implementation, and activation of tech solutions.
• Assist with deployment, configuration, and support of VM-based collectors, integrations, and monitoring tools.
• Provide guidance on networking, connectivity, system access, DNS, IP addressing, firewall policies, and auth requirements.
• Support cloud-based implementations, API integrations, migrations, and platform adoption initiatives.
• Troubleshoot infra, networking, and app issues and coordinate resolutions with engineering/support teams.
• Deliver technical training and end-user guidance to ensure proper platform use.
• Document customer environments, configurations, troubleshooting, and milestones.

Skills

TCP/IP networking

DNS

DHCP

Firewalls

SSH

SNMP

Virtualized environments

Windows environments

Active Directory

Microsoft 365

Entra ID / Azure AD

Windows Server

Cybersecurity concepts

Troubleshooting

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent

Tools

Virtual Machines

Azure AD

Job description

Piper Companies is seeking a Technical Support Engineer to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, with a required onsite presence every Tuesday and remote work for the remainder of the week. This position offers an initial 3-month contract with quarterly extensions and strong long-term potential. The Technical Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted resource for IT infrastructure, networking, and connectivity-related initiatives.

Responsibilities of the Technical Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.

Qualifications for the Technical Support Engineer:

• 2+ years of experience in technical support, IT support, network support, help desk, systems administration, customer-facing technical roles, or a related technical position.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords: Technical Support Engineer, Technical Support Specialist, IT Support Engineer, IT Support Specialist, Network Support Engineer, Systems Support Engineer, Infrastructure Support, Help Desk, Desktop Support, Active Directory, Microsoft 365, Entra ID, Azure AD, Windows Server, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Virtual Machines, Cloud Technologies, Cybersecurity, Vulnerability Management, API Integrations, Enterprise IT, Network Operations, Customer Support Engineer, Technical Consultant, Implementation Engineer.

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