Technical Support Engineer

Electric Machinery Company - WEG Group; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Electric Machinery Company, a division of WEG Electric Corp., in Minneapolis, Minnesota, seeks a Technical Support Service Engineer to provide technical support for WEG motors, generators, and controls, and to process warranty claims.

The successful candidate will interface with engineering, sales, and quality teams, deliver client training, and manage multiple tasks with strong communication and project management skills. Travel may be required.

Qualifications

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Ability to respond urgently and resolve customer requests.
• Strong written and verbal communication with customers.
• Experience coordinating technical teams and customers.

Responsibilities

• Provide technical support to customers for motors, generators, and controls.
• Interface with engineering, commercial, and quality teams; process warranty claims.
• Analyze field data, write service reports, and recommend corrective action.
• Organize inspection and disposition of returned equipment and materials.
• Deliver client training on EM products and services.

Skills

Customer communication

Project management

Multitasking

Interfacing with teams

Technical troubleshooting

Education

B.S. in Electrical/Industrial/Mechanical Engineering

Tools

SAP

MS Outlook

Word

Excel

PowerPoint

Project

Job description

Electric Machinery Company. a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Technical Support Service Engineer

Department: Service

Primary Objective of Position:

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

Major Areas of Accountability:

• Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as necessary
• Resolve service requests effectively and promote strong customer relationships.
• Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
• Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
• Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
• Deliver Client training pertaining to EM products and services.
• Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
• Demonstrated project management skills, including direction of technical and non-technical staff and customers.
• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
• Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements

• Physical ability to travel freely within manufacturing and office facilities:
• This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
• Ability and willingness to wear fall protection equipment.
• Physical ability to lift and carry 25 pounds.
• Physical ability to travel via public, commercial or personal transportation.
• Must possess an insurable driver’s license.
• Must possess a valid Passport or be able to obtain a Passport.