Application Engineer

Electric Machinery Company LLC.; Minneapolis (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Electric Machinery Company, a division of WEG Electric Corp., in Minneapolis, MN, seeks a Service Application Engineer to provide daily technical support for large industrial motors, generators, and turbines. You will quote services and develop proposals with factories and partners to deliver excellent customer experience.

The role involves prospecting new service business, responding to RFPs, and coordinating with Inside and Outside Sales and Project Management to ensure smooth handoffs and

Qualifications

• BS degree in marketing, business, industrial technology, or related field.
• 2+ years of general industrial inside sales experience preferred.
• Strong written and verbal communication; ability to handle difficult customers.
• Proven time management and ability to meet deadlines.
• Proficient with SAP; Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Review inquiries and disseminate information to Field & Service Eng, Outside Sales, and Project Management.
• Confirm project requirements through communication with customer and departments.
• Promote collaboration; liaison between Inside and Outside Sales.
• Review RFPs, customer specifications, and other requirements to bid projects.
• Request quotes from factories and partners, and create quotes for customers.
• Coordinate proposal development with Service Engineering, Field Service, and Outside Sales teams.
• Collaboratively work with Outside Sales and Project Management to ensure successful project handoff.
• Maintain and develop KPIs and quote databases.
• Ensure Electric Machinery’s commercial and contractual position is not compromised.

Skills

Communication skills

Time management

Customer service

Multitasking

Education

BS degree in Marketing/Business/Industrial technology

Tools

SAP

Job description

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Service Application Engineer

Department: Service Commercial

Overview

The Service Application Engineer provides daily assistance and technical support for Electric Machinery’s large industrial motor, generator, and turbine customers worldwide. This role is responsible for prospecting new service business, quoting various services to customers, and developing sales proposals in coordination with the factories and partners delivering the best customer experience.

Major Areas of Accountability

• Reviews customer inquiries; facilitates disseminating information to required parties of Field & Service Engineering, Outside Sales, and Project Management.
• Confirms project requirements; through written and verbal communication with customer and supporting departments.
• Promotes collaboration and success; liaison between Inside and Outside Sales.
• Reviews requests for proposals (RFPs), customer specifications, and other requirements to successfully bid projects.
• Requests quotes from factories and partners, and creates quotes for customers.
• Coordinates proposal development with Service Engineering, Field Service, and Outside Sales teams.
• Collaboratively works with Outside Sales and Project Management to ensure successful project handoff.
• Maintains and develops Key Performance Indicators (KPIs) and quote databases.
• Ensures Electric Machinery’s commercial and contractual position is not compromised.
• Works on various projects as directed by the Service Commercial Team Leader and Service Manager.

Qualifications

• BS Degree in Marketing, Business, Industrial technology or related field.
• 2+ years of general industrial inside sales experience preferred.
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Oral and written communication skills, with exceptional interpersonal skills; demonstrated ability to deal effectively with difficult customers.
• Excellent time management; proven ability to independently prioritize workload and organize work activities in order to meet business needs and resolution to customer requests.
• Must be able to meet tight deadlines, and multi-task on a consistent basis.
• Strong capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
• Demonstrated computer knowledge of current operating systems and software common to business applications including Outlook, Word, Excel, PowerPoint.
• Working knowledge of SAP; proficiency preferred.

Physical Requirements

• Physical ability to travel freely within manufacturing and office facilities. This requires climbing stairs and moving over, around, and about shop machinery.
• Have the physical ability to lift and carry up to 45 pounds unassisted.
• Physical ability to travel via public, commercial or personal transportation.
• Must be able to legally drive a vehicle in the US.
• Must be able to travel internationally.

Salary range: 60,000-70,000

Company cannot provide sponsorship for this position