Technical Support Engineer

Atlas Copco Airpower N.V.; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision coverage

Generous paid time off

Hybrid work arrangements

Career growth opportunities

Job summary

Atlas Copco US in Houston, TX is seeking a Technical Support Engineer to provide expert technical support for centrifugal compressors and rotating equipment. The role requires collaborating with field service personnel to resolve complex issues, perform root-cause analysis, and ensure reliable equipment performance.

You will work in a hybrid arrangement, reporting to the Field Service Manager, and engage with engineering, operations, quality, and suppliers to drive timely resolutions and

Qualifications

• 10+ years in field service or maintenance of centrifugal compressors or turbomachinery.
• Strong mechanical, electrical, and controls troubleshooting.
• Experience with SAP and CRM in oil & gas or process industries.

Responsibilities

• Provide troubleshooting and technical support for centrifugal compressors and rotating equipment.
• Document actions, perform root-cause analysis, and manage CRM tickets.
• Collaborate with Engineering, Operations, Quality, and vendors to resolve issues.
• Identify opportunities to improve field service processes and training.

Skills

Field service

Troubleshooting

Mechanical systems

Communication

Prioritization

Education

Engineering degree

Tools

SAP

CRM systems

Job description

Engineering Atlas Copco US – United States Houston, TX

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.

You will

• Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.

To succeed, you will need

• You have 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery or a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

In return, we offer

• A culture of trust, accountability, and collaboration.
• Lifelong learning and career growth opportunities within a global organization.
• Innovation powered by people, where your expertise directly impacts customer success.
• Competitive compensation, annual bonus opportunity, and comprehensive benefits.
• Medical, dental, and vision coverage.
• 401(k) with up to a 6% company match.
• Generous paid time off, including vacation, sick time, and company holidays.
• Flexible working arrangements that support work-life balance.
• Health and well-being programs designed to help you thrive personally and professionally.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our service center in Houston, TX, United States (US).

This location is in Houston, TX, near the William P. Lobby Airport .

Contact information

Talent Acquisition Team: Ally Romero

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.