Technical Support Engineer

Atlas Copco; Houston (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Hybrid work model

Generous paid time off

Job summary

Atlas Copco in Houston, TX is seeking a Technical Support Engineer to deliver expert support for centrifugal compressors and rotating equipment, guiding customers and field teams to resolve complex issues and maintain equipment reliability.

You will collaborate with engineering, operations, quality, and vendors, own root-cause analysis, manage CRM tickets and warranty support, and drive improvements in field service processes.

Qualifications

• 10+ years of field service, technical support, or maintenance experience in centrifugal compressors or turbomachinery.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities for urgent customer support.

Responsibilities

• Serve as a primary technical resource for customers and field personnel, troubleshooting centrifugal compressors and turbomachinery.
• Investigate and resolve mechanical, electrical, and controls-related issues with timely, well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to resolve issues and support customers.
• Manage technical support activities including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes and training across the organization.

Skills

Field service experience

Troubleshooting

Mechanical engineering

Electrical engineering

SAP/CRM systems

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Your role

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.

You will

• Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.

To succeed, you will need

• You have 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery or a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

In return, we offer

• A culture of trust, accountability, and collaboration.
• Lifelong learning and career growth opportunities within a global organization.
• Innovation powered by people, where your expertise directly impacts customer success.
• Competitive compensation, annual bonus opportunity, and comprehensive benefits.
• Medical, dental, and vision coverage.
• 401(k) with up to a 6% company match.
• Generous paid time off, including vacation, sick time, and company holidays.
• Flexible working arrangements that support work-life balance.
• Health and well-being programs designed to help you thrive personally and professionally.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our service center in Houston, TX, United States (US).

This location is in Houston, TX, near the William P. Lobby Airport.

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