Technical Support Engineer

LanceSoft Inc; Herndon (VA); On-site; USD 55,000 - 62,000; Full time

Job summary

Talentify is seeking a Specialist, Tech Support Engineer in Herndon, VA to resolve Tier II issues, coordinate with Tier III, and generate monthly performance reports. This onsite, 12+ month engagement may transition to permanent employment.

The role requires a technical background in RF/antenna systems, Unix/Linux familiarity, and strong problem solving, time management, and communication skills to support a fast-paced facility.

Qualifications

• Bachelor’s Degree or higher with 4+ years of relevant experience; or 8+ years if no degree.
• RF and antenna systems background desired.
• Experience with Unix or Linux operating systems.
• Excellent English verbal and written communication.

Responsibilities

• Investigates and resolves trouble tickets escalated to Tier II from the NOC.
• Escalates to Tier III as necessary.
• Reviews and evaluates maintenance requests and provides approvals when needed.
• Tracks progress of all O&M field maintenance operations and reports weekly to the O&M Director.
• Creates monthly system performance reports for program meetings.
• Supports system troubleshooting activities.
• Works with team to develop creative and innovative solutions to issues.
• Documents test results and provides progress reports for assessment.
• Supports Trouble Ticket System customization projects.
• Supports a 24/7/365 facility; may require after-hours, weekends, and holidays.

Skills

RF background

Unix/Linux

Time management

Analytical skills

Problem solving

English communication

MS Office

Education

Bachelor’s Degree

Graduate Degree

8+ years experience in lieu of degree

Tools

Unix/Linux tools

Job description

Specialist, Tech Support Engineer

Location: Herndon, VA (Onsite)

Duration: 12+ Months (Temp to Perm)

Pay Rate: $40.00/Hr. to $45.00/Hr. on W2 (All Inclusive)

Job Description

• Investigates and resolves trouble tickets that are escalated to Tier II from the NOC.
• Escalates to Tier III as necessary.
• Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
• Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
• Creates monthly system performance reports to support program meetings.
• Supports system troubleshooting activities.
• Works with other members of the team to generate creative and innovative solutions to issues.
• Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
• Documents test results and provide test progress and reports that will be used in assessing progress.
• Supports Trouble Ticket System customization projects.
• Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.

Qualifications

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Radio frequency and antenna systems background desired.

Preferred Additional Skills

• Radio frequency and antenna systems background desired.
• Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
• Strong time management skills.
• Strong analytical and problem‑solving skills.
• A results‑oriented individual who thrives on working in a fast‑paced environment.
• Excellent English verbal and written communication skills.
• Candidate should be competent with the use of all programs in the Microsoft Office suite