Technical Support & Endpoint Admin – Onsite

SmartRecruiters, Inc.; Philadelphia (Philadelphia County); On-site; USD 61,000 - 71,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid vacation and holidays

Retirement savings options

Free SEPTA rides

Tuition discounts

Job summary

The Technical Support Specialist role with the City of Philadelphia supports desktop, mobile, endpoint management, and specialized Fleet diagnostic technologies used by the Department of Fleet Services. You will provide first- and second-level support for hardware, software, connectivity, user access, and device-related issues.

Responsibilities include managing Microsoft Intune, Active Directory, Entra ID (Azure AD), and Group Policy, with scripting and documentation duties.

Qualifications

• Minimum of two (2) years of experience providing network and application support services to end users.
• Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems
• Experience working in a large government agency preferred.
• Ability to complete a successful background check upon hire.
• Any equivalent combination of education and experience determined to be acceptable by the IT Director.

Responsibilities

• Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues.
• Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting.
• Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD).
• Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users.
• Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks.
• Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management.
• Follow DFS IT practices, including TDX - Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures.
• Support specialized Fleet technology, including vehicle diagnostic laptops, tablets, diagnostic applications, and related hardware.
• Analyze and troubleshoot system/application, authentication, connectivity, and access-related issues and coordinate with Citywide IT when necessary.
• Assist with IT projects, technology deployments, system upgrades, and coordination with outside vendors.

Skills

Windows 10/11

Active Directory

Microsoft Intune

Entra ID / Azure AD

PowerShell

Group Policy

Endpoint management

Networking basics

Tools

Microsoft 365

Job description

The Technical Support Specialist role with the City of Philadelphia supports desktop, mobile, endpoint management, and specialized Fleet diagnostic technologies used by the Department of Fleet Services. You will provide first- and second-level support for hardware, software, connectivity, user access, and device-related issues.

Responsibilities include managing Microsoft Intune, Active Directory, Entra ID (Azure AD), and Group Policy, with scripting and documentation duties.