Technical Support & Documentation Specialist

Hubbell Incorporated; Manchester (NH); On-site; USD 55,000 - 70,000; Full time

Job summary

Hubbell Incorporated in Manchester, NH seeks a Technical Support Coordinator to support the technical department, including R&D, Design Engineering and Product Sustaining. You will create, manage and maintain documentation and coordinate activities across teams to support sales and customers with technical information.

The role emphasizes training, issue resolution, and high-quality communication, with responsibilities spanning documentation, technical inquiries, and collaboration with other

Qualifications

• Associate’s Degree IT or related field or sales experience (required)
• 1-3 years of previous technical support experience (required)
• Experience with standard office productivity products such as Microsoft Word, Excel, Access and PowerPoint; Oracle PL/SQL; UNIX/Linux (required)
• Familiarity with troubleshooting hardware and software issues, knowledge of operating systems, and experience with help desk or ticketing systems
• Advanced written and verbal communication skills
• Ability to communicate detailed technical information to an audience with various levels of technical understanding
• Able to meet deadlines and thrive in a constantly changing and fast-paced work environment

Responsibilities

• Streamlining support processes, optimizing workflows, and implementing best practices for issue resolution
• Conducting and coordinating training sessions for support staff to enhance technical skills and knowledge
• Answering technical inquiries and troubleshoot requests
• Initiating appropriate telephone follow up to ensure complete customer and employee satisfaction
• Emailing and communicating technical support documentation to customers such as CAD files and technical documentation
• Reporting customer contact information, service issues, and summarizing
• Creating and maintaining documentation for troubleshooting procedures, FAQs, and solutions for common issues
• Point of contact for general Technical Support, managing support lines and technical support email
• Coordinating with other departments to relay feedback, suggest improvements, or resolve complex issues
• Generating reports on support metrics, performance, and areas for improvement to enhance overall support efficiency
• Assist sales with completion of technical specifications
• Creation and maintenance of Technical procedural documentation

Skills

Help desk

Customer support

UNIX/Linux

PL/SQL

Microsoft Office

Communication skills

Education

Associate degree in IT or related field

Sales experience

Tools

Oracle PL/SQL

Excel

PowerPoint

UNIX shell

Job description

Hubbell Incorporated in Manchester, NH seeks a Technical Support Coordinator to support the technical department, including R&D, Design Engineering and Product Sustaining. You will create, manage and maintain documentation and coordinate activities across teams to support sales and customers with technical information.

The role emphasizes training, issue resolution, and high-quality communication, with responsibilities spanning documentation, technical inquiries, and collaboration with other