Manufacturing Support & Process Improvement Specialist

Hubbell Incorporated; Centralia (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Hubbell Incorporated is seeking a Manufacturing Support Specialist to lead and support technical service initiatives and provide high-quality support to customers and internal stakeholders. This role blends troubleshooting expertise with project coordination, process improvements, and training efforts to drive service excellence across the organization.

You will create documentation, monitor metrics, and communicate solutions to users with varying levels of technical knowledge.

Qualifications

• 3-6 years of technical support experience required.
• Associate’s or Bachelor’s degree in IT or related field preferred.
• Ability to analyze issues and implement effective solutions.
• Strong organizational and project coordination skills.
• Ability to train and support others.

Responsibilities

• Lead and coordinate technical support projects and process improvements.
• Create and maintain troubleshooting guides, FAQs, and best practices.
• Monitor and report support metrics; identify trends and opportunities.
• Communicate technical solutions clearly to users with varying levels of knowledge.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Technical troubleshooting

Project coordination

Communication

Documentation

Education

Associate’s or Bachelor’s Degree in IT or related field

Job description

Hubbell Incorporated is seeking a Manufacturing Support Specialist to lead and support technical service initiatives and provide high-quality support to customers and internal stakeholders. This role blends troubleshooting expertise with project coordination, process improvements, and training efforts to drive service excellence across the organization.

You will create documentation, monitor metrics, and communicate solutions to users with varying levels of technical knowledge.