Customer Support & Success Associate

Alphabe Insight Inc; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Mentorship and hands-on skill-building

Exposure to diverse projects

Job summary

Nexxaworks is seeking a Customer Service Assistant to be the first point of contact for customers, delivering friendly and professional support to ensure a positive experience.

Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues promptly while collaborating with sales, logistics, and technical teams. This on-site role offers opportunities for growth and development.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in using customer service software and Microsoft Office.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and order tracking.
• Resolve customer complaints and issues efficiently and satisfactorily.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with sales, logistics, and technical teams to address customer needs.

Skills

Customer service experience

Communication skills

Problem solving

Stress resilience

Education

High school diploma or equivalent

Further education is a plus

Tools

Customer service software

Microsoft Office

Job description

Nexxaworks is seeking a Customer Service Assistant to be the first point of contact for customers, delivering friendly and professional support to ensure a positive experience.

Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues promptly while collaborating with sales, logistics, and technical teams. This on-site role offers opportunities for growth and development.